Frequently Asked Questions

1. Pick a game in the Shop, then choose a slot (Primary or Secondary) and a rental period (7, 10, 14, 21 or 28 days).
2. Log in or create an account. We check your ID once.
3. Pay with any of our available payment methods.
4. We send you the instructions to start playing after payment, usually within an hour.
5. Play until your end date.
6. Before the deadline, return the account on your console and send us a short video so we know it is ready for the next player.

With game-wise rental you pick one game and pay for the period you choose, every time. With a yearly membership you pay once for the year and get a number of free rentals to use on games during that year. New releases are not covered by the membership for the first 2 months after launch, so regular pricing applies to them. See the Yearly Membership plans on the home page, or ask us on WhatsApp.

On a Primary account the game is activated as your console's primary, so you can play offline and the game works without needing us online. On a Secondary account you sign in with our account to play, which needs a steady internet connection. Trophies and saves go to the account you play on, so you may want to sign in to your own PSN profile where the game allows it.

Only for a Primary slot. You keep your own PSN account for your profile and trophies, and we provide access to the game through a rental account. For a Secondary slot you play by signing in with our account, so you do not need your own.

We ask once, when you create your account, to protect our rental accounts and our customers. Your documents are stored encrypted and only our team can see them. You do not need to send them again for later rentals.

bKash, Nagad, Rocket, Bangla QR, bank transfer, Wise and PayPal.

Yes. You can pay by Wise, PayPal or bank transfer. Message us on WhatsApp or Facebook with the game, the slot and the number of days you want, and we will set up your order and send you a payment link.

Usually within an hour of payment, and no later than a day. We are open 11 AM to 12 AM every day.

We are open 11 AM to 12 AM every day. WhatsApp is the fastest way to reach us.

Before your rental ends, sign out of the rental account and remove it from your console. The exact steps for PSN4 and PSN5 are shown in My Orders when you end a rental, and we ask you to send us a short video of the process on WhatsApp. Please do this on time so the next player can use the game. Days you have not used are not refunded.

You can cancel an order any time before you pay. If something is wrong after you have paid, message us on WhatsApp and we will sort it out. If you end a rental early, the days you have not used are not refunded, and a rental ended because the account rules were broken is not refunded either.

Open My Orders and press Extend, or message us on WhatsApp before your deadline. An extension is priced like a new rental for the days you add: if 7 days cost ৳700, extending by another 7 days costs ৳700 too.

The Shop shows when a booked slot frees up. You can place a pre-order: pay, and your rental starts when the current one ends. You can also pick the other slot (Primary or Secondary) if it is free, or message us on WhatsApp and we will help you book the next one.

New releases are often available as pre-orders, which follow the same steps as any rental. A pre-order for a title that is not out yet can cost a little more, and the yearly membership does not cover new releases for the first 2 months. Watch the Shop for "Coming soon" games, or message us on WhatsApp.

We message you before your deadline. Sign out of the rental account and remove it from your console as per our guide. Please do this on time so the next player can use the game.

No. Changing the password, email, security details or settings on a rental account is not allowed and may end your rental without a refund.

Message us on WhatsApp straight away with a screenshot. We will fix it or replace the account.